CLAIMS MANAGEMENT
We hope our clients never experiences losses. But if and when they do, we have the right teams in
place to efficiently and effectively manage their claims.
PMA has developed comprehensive claims management services that extend beyond simply servicing our
clients' claims. We maintain industry-leading programs for assuring quality, preventing fraud, and
managing litigation – all of which translates into tangible value for our clients.
Better Service. Better Results.
PMA offers claims management services for various lines of insurance, including workers'
compensation, general liability, property, and commercial auto. Our knowledgeable professionals
work hard for our clients offering:
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Convenience. Report a claim any time, day or night, and choose the channel that's most convenient: fax, phone, or online.
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Accessibility. Our Customer Service Center provides prompt service during and after normal business hours in addition to our network of full-service offices.
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Expertise. PMA claims professionals share with clients their extensive knowledge of state jurisdictional issues-including regulatory, medical, and legal matters.
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Efficiency. We use an online imaging system to file, store and retrieve all of our claim files for faster, more efficient service to clients.
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Transparency. Through our online Risk Management Information System, our clients enjoy direct access to their loss information.
Complementary Capabilities
Designed to help maximize the value we provide to our clients, PMA also offers these
complementary programs:
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Quality assurance. It starts with how we manage and balance case loads and extends to frequent
file reviews by claims supervisors and ongoing quality checks by our corporate claims
specialists.
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Fraud prevention. We operate a Special Investigations Unit to help detect and prevent fraud.
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Litigation management. We work diligently on behalf of clients to manage the cost of litigated
claims. Our stringently selected litigation specialists effectively handle high-exposure,
complex claims – and we perform audits of legal invoices to ensure compliance with billing
guidelines.
PMA offers a wide array of Claims Management Services that are customized for various lines of insurance and
claims, including:
Read more about our services...
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