General Liability and Property Claims Management

PMA has a longstanding reputation as one of the best claims providers in the industry. The successful results that we generate for clients are rooted in our commitment to customer service, the quality of our work and our ability to resolve problems.

Our People: PMA Claims Professionals

With PMA claims, you'll be impressed with our people. We value our Claims Staff and provide a good work environment with reasonable caseloads. A sensible workload allows our claims professionals to proactively manage claims and provide exceptional customer service.

Expert Property, Auto and Liability Claims Staff

Our people bring a high-level of expertise to handling your claims:

• Over 60% of our staff is working on or has completed professional designations including Associate in Risk Management, Associate in Insurance Management, Senior Claims Law Associate, Legal Principles Claims Specialist, Juris Doctor, Certified Property Appraiser and Certified Subrogation Recovery Professional.
• On average, our staff has 15 years of industry expertise.
• Our staff participates in extensive claims training -- we encourage and financially support ongoing education.

Convenience and Easy Access

Report Claims by Fax, Internet or Phone
Our reporting options are designed to support an ease of doing business approach to claims reporting.

24/7 Claims Service
You can access prompt, professional claims service during and after normal business hours. In case of emergencies, our claims professionals can be reached after normal business hours when our goal is to return all calls within ten minutes and provide solutions to help alleviate callers' concerns.

On-Line Claims Information System
Clients with PMA CINCH®, our risk management information system, can access claims information quickly and easily and at their convenience. Information is updated daily.

One Point-of-Service Claims Service Manager (CSM)
Highly seasoned insurance professionals are assigned to our larger accounts to provide one point of contact for service needs. Our CSMs have expertise in claims management and have extensive knowledge of their clients' operations, risk management goals and claims issues.

Learn more about PMA Liability Claims and PMA Property Claims.