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Earlier this year, we worked closely with one of our fee-for-service
claims administration and risk control clients to develop a safety
presentation for its employees. It's something our risk control team
often does to help clients create safer work environments.
This situation, however, was a bit different, because most of the
company's employees spoke only Spanish. Pero eso no es un problema.
Since the PMA Customer Service Center (CSC) is staffed with
Spanish-speaking service representatives, this was more or less business
as usual. Our risk control team developed a presentation with the
client's safety committee that addressed their specific work
environments and risk control needs and our CSC translated it into
Spanish. The presentation was delivered to all employees, and the
client's safety committee was left with several handouts, in Spanish, to
post throughout its facilities to reinforce its safety message.
PMA'S TOLL-FREE NUMBERS
Need to reach someone at PMA who speaks Spanish? The greetings for our
toll-free call center phone numbers have a prompt for Spanish speaking
callers. Now, our toll-free branch office phone numbers also include
this option. So whether you speak English or Spanish, help at PMA is
still only a phone call away.
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