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At PMA we listen to you - our clients, agents and brokers - and take to
heart what you have to say. We work with you to get to know your (or
your clients') business operations and risk management needs, and create
tailored programs to address them. That's why when we heard from you
that PMA CINCH®,
our online risk management information system, was great but you'd like
some enhancements, we listened and got to work.
We're proud to say that PMA CINCH is one of
the most capable risk management information systems available today.
And we're committed to keeping it that way, which is why we're also
committed to acting on the invaluable feedback that we receive from the
people who use it every day - you.
Our most recent upgrades were launched in
mid-April and involved a number of enhancements. We added a diary
function, improved the home page and made several upgrades to our claim
inquiry, incurred change alert, help screen and policy views. Here's an
idea of what all of that means - and what some of you are already saying
about it.
Key Enhancements in Place
DIARY FUNCTION
PMA CINCH's new diary function allows you to
set up a diary and add personal log notes to claims so it's easier for
you to track their progress and record your next steps. PMA CINCH will
make sure your notes don't mix with other users' notes, even on the same
account, and will block them from the adjuster's view unless you choose
to share them. You can also mark certain notes with specific due dates
and PMA CINCH will automatically send you an e-mail reminder when those
items are due. All of your diary items are easily accessible from the
PMA CINCH home page via the "My Diary" screen, which lists your notes
and reminders, and provides one-click access to those claims.
"This is a wonderful feature," says Nancy
Knuth, Vice President and Claims Manager for one of PMA's largest
brokers. "It's almost better than chocolate. You log into PMA CINCH and
there's a diary that takes you directly to the claim. Wow, I'm impressed
with this enhancement!"
CLAIM INQUIRIES
We've also made it easier to run claim
inquiries by building in the option to search by activity date, which
will list all claims that have had activity in a selected time frame.
When viewing your detailed claims list, you'll notice the location code
and description now appear together. When you sort the list, the new
order holds until you sort again.
You can also navigate between claims within
the tabs without having to return to the list to select another claim
(e.g., when viewing a claim's log notes, you can navigate forward or
back viewing other claims' log notes). Additionally, you can view, print
and save Employer's First Report of Injury (EFR) reports. And if you're
curious about the status of a claim payment, that's now listed in the
detailed payment list.
"After playing with the system for a few
minutes I am in awe of how much information we can get on a case," says
Rowena Krum, HR Representative and current PMA CINCH user. "With some of
our previous workers' compensation carriers we basically operated in a
vacuum."
INCURRED CHANGE ALERTS
It pays to keep a close eye on the cost of
every claim. That's why PMA CINCH can now send incurred change alerts
via e-mail upon your request. For example, should a claim incurred
change more than the dollar amount you've selected, you'll receive an
e-mail notification with a link to PMA CINCH so you can log in and take
a look. If you're interested in this service and not already receiving
it, simply send an e-mail to PMA_Cinch@pmagroup.com with your request as
well as the name of your company and your PMA CINCH user name. We'll
make sure to get you up and running quickly.
HELP SCREEN
We made PMA CINCH's help screen more helpful
than ever by adding a "What's New" section that details recent system
enhancements so you know what's what. We also posted a PDF of our PMA
CINCH User's Guide on the help screen so it's never more than a click
away.
POLICY VIEW
Do you sometimes wish you had ready access
to your PMA insurance policy? Now you can view images of your policy
documents online via PMA CINCH. We'll only post policy documents at your
request, so if you're interested in taking advantage of this feature,
send an e-mail to PMA_Cinch@pmagroup.com, including the name of your
company and your PMA CINCH user name, and we'll make it happen.
There's More to Come
We've made substantial progress in recent
months, but we're not stopping there and already have a series of
additional enhancements in the works for later this year. Here's a sneak
peek at what's still to come.
One of the best things about PMA CINCH is
how accessible it makes all of your critical claims data and enables you
to output that data in various report formats. In the near future, we're
going to make the entire report library accessible to users so you can
select the reports that you want and develop a customized list. You'll
even be able to set the output format, run frequency and delivery
options for each of the reports on your list.
We're also investigating the development of
a risk management dashboard that would provide a single-page overview of
your complete program. The dashboard would allow you to select
pre-defined graphs and charts that would outline various critical
aspects of your PMA program. From within the overview, you would also be
able to click on each item for greater detail.
You will see these and other enhancements
implemented throughout the remainder of this year, as PMA CINCH only
improves with time. Your feedback and suggestions have made sure of that
and we encourage you to keep them coming. "Risk management systems
should be about including employers as an important part of the overall
claims management process," adds Jim Klotz, PMA SVP and Chief
Information Officer. "Through PMA CINCH, we're dedicated to providing
our clients the best opportunity to make a difference in their claim
results."
If you have questions about any of our
latest enhancements, log into PMA CINCH and click on the HELP button to
view a visual explanation of how they work, or send an e-mail to
PMA_Cinch@pmagroup.com.
QUOTES IN ARTICLE:
"This is a wonderful feature... It's almost better than chocolate. You
log into PMA CINCH and there's a diary that takes you directly to the
claim. Wow, I'm impressed with this enhancement!"
Nancy KnuthVice President and Claims Manager for one of PMA's largest
brokers
"After playing with the system for a few minutes I am in awe of how much
information we can get on a case."
Rowena KrumHR Representative
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