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As part of PMA's commitment to you, we constantly search for ways to
enhance our products, services and programs to save your organization
time and money on its commercial insurance. In one of our latest
initiatives, we've contracted an eBilling service provider to create
even further efficiencies in our medical bill-paying process.
While this is a transparent process
improvement, there are many behind-the-scenes benefits for you. For
example, the new service lets medical providers submit workers'
compensation medical bills to PMA electronically and enables the
real-time exchange of vital financial and clinical data, including the
submission of bills and electronic attachments from a variety of
document systems. It's about efficiency. The faster we receive medical
bills, the faster we can process and pay them.
On average, PMA handles nearly 77 percent of
its medical bills in 15 days or less from the time of receipt to
check/Explanation of Review issuance. Efficient medical bill handling
not only reduces the need for providers to resubmit bills for payment,
but also enables our staff to spend more time on value-added client
services such as intensive bill review. Ultimately, we believe that our
responsiveness and prompt payment make providers more receptive to
treating injured workers who are covered by PMA. And our eBilling
service is adding efficiency and cost- savings to an already strong
process.
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