Case Studies
Client: Ivy League University
Challenges:
- Their incumbent TPA didn't provide customized reports and
did not deliver stewardship reports showing results versus goals.
- The University's Risk Management Department wanted to elevate the caliber of the program and gain visibility within the University.
- To achieve the goals, the University needed a seasoned claims staff experienced in handling
workers' compensation claims.
PMA Management Corp. Solution:
- We provided the University with an experienced
claims/service team to manage their
workers' compensation claims.
- Our data warehouse provides the University with custom reports.
- The University uses our risk management information system, PMA CINCH®,
to analyze their losses and trends
Client: Public Utility and Energy Company
Challenges:
- The Utility had insufficient in-house
resources to handle their workers' compensation claims volume. As a
result, the organization was experiencing a significant claims
backlog.
- Timely review and processing of the Utility's
workers' compensation medical bills was needed.
- Valuable data was unavailable. The Utility
needed centralized technological capabilities to track and
understand their loss data, as there was lack of a centralized risk
management information system
PMA Management Corp. Solution:
- We applied our extensive experience in claims
and managed care to reduce the claims backlog from eight months to
less than 30 days.
- We solved the information gap by providing
the client with access to PMA CINCH®, our internet-based Risk
Management Information System. PMA CINCH® provided clarity to data
integrity and allowed the Utility to produce meaningful reports to
its management team to adequately analyze their losses and trends.
When needed, we provide an on-site claims
adjuster to provide expert risk management advice regarding their
workers' compensation program, in order to assist in moving their
program to the Best Practices level.
Client:
College and University Self-Insured Group
Challenge:
- This self-insured group has 29 members in New York with over 500 miles-or an eight-hour drive-between them.
- Their incumbent TPA had insufficient claims management and information systems capabilities.
- As a result, the group was experiencing a significant claims backlog.
PMA Management Corp.
Solution:
- Our central New York State location is situated in the middle of all 29 members.
- We are applying our extensive expertise in claims, managed care and risk control for educational institutions using our data warehousing capabilities with the broker and client to reduce the claims backlog.
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