The PMA Insurance Group is deeply
committed to delivering exceptional service to you, our
clients. We are also passionate about continuing to develop
new ways to ease your administrative burdens and enhance the
performance that we achieve for you.
I am pleased to announce that we have
enhanced our service program by now providing Internet Loss
Reporting capabilities, enabling you to report all your PMA
claims electronically. (Please note: If you are a current user
of PMA CINCH, you also have the option of continuing to report
claims through PMA CINCH.)
PMA's Internet Loss Reporting is easy to
use. Simply follow these steps:
Steps for Reporting PMA Claims Through the Internet:
(Note: Supported browser versions are Internet
Explorer 5.5 and above.)
Click on the icon "Report a Claim"
located on our home page or click
here.
Fill in your user name and your
password. Please consult with the PMA Call Center
(1-888-476-2669) if you need to obtain either of these.
Simply select the type of claim being
reported.
Complete the few screens that are
presented. The mandatory fields (information required to
begin the claim review process) are highlighted in blue.
If you would like to receive an email
copy of the information you have provided (along with the
claim number that you are assigned), on the last screen
check "Send email copy to originator" and enter your email
address in the space provided.
Click on the "SUBMIT CLAIM" button
and your claim will be transmitted to our claim processing
offices. You will receive immediate confirmation of receipt
along with the Claim Number that has been assigned to your
claim.
Reporting claims promptly over the
Internet enables PMA to implement our three-point (Injured
Employee, Medical Provider and Employer) contact strategy sooner.
Prompt communication among the parties helps eliminate
confusion, allows for investigation of facts to make a
compensability determination, sets expectations early for
estimated length of the disability and lays the foundation for
prompt return to work. We encourage you to report claims
immediately.
We appreciate your continued loyalty and
your business.
Sincerely,
Kurt Schuhl
Senior Vice President and Chief Claims Officer
